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Privacy Policy

Last updated: February 24, 2026

1. Introduction

TwoWolves.ai ("we", "our", or "us") operates the twowolves.ai website and AI visibility optimization platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly and information collected automatically when you use our services.

2.1 Information You Provide

  • Account information (name, email address) when you sign in with Google
  • Business information (domain, business name, description, contact details) that you enter into your dashboard
  • Communication data when you contact our support team

2.2 Information Collected Automatically

  • Usage data such as pages visited, features used, and scan history
  • Device and browser information (browser type, operating system)
  • IP address and approximate location
  • Cookies and similar tracking technologies (see Section 5)

2.3 Publicly Available Business Data

When you run a scan, we analyze publicly available information from the domain you provide. This includes website content, meta tags, structured data, and publicly listed contact information. We do not access any private systems, databases, or customer data belonging to the scanned business.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our AI visibility optimization services
  • Generate your Wolf Score and AI visibility reports
  • Create and manage your account
  • Send you scan results, weekly reports, and service notifications
  • Process transactions and manage your subscription
  • Improve our platform, algorithms, and user experience
  • Respond to your inquiries and provide customer support
  • Detect and prevent fraud or abuse

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service providers: Third-party services that help us operate our platform (hosting, analytics, payment processing, email delivery)
  • AI model providers: We send publicly available business data to AI APIs (such as OpenAI) to generate your visibility analysis. No private account information is shared with these providers.
  • Payment processors: Stripe processes all payments. We do not store your credit card information on our servers.
  • Legal requirements: We may disclose information if required by law, regulation, or legal process.

5. Cookies and Tracking

We use the following types of cookies:

  • Essential cookies: Required for the website to function (authentication, session management). These cannot be disabled.
  • Analytics cookies: Google Analytics (GA4) helps us understand how visitors use our website. These are only loaded if you accept non-essential cookies via our cookie banner.

You can manage your cookie preferences at any time through our cookie consent banner or by clearing your browser cookies.

6. Data Retention

We retain your account data for as long as your account is active. Scan data and reports are retained for the duration of your subscription. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention).

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS/SSL), secure authentication via OAuth, and access controls on our infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at support@twowolves.ai.

9. Third-Party Services

Our platform integrates with the following third-party services:

  • Google OAuth: For authentication and sign-in
  • Google Analytics: For website usage analytics (with consent)
  • Stripe: For payment processing
  • Convex: For data storage and real-time backend
  • OpenAI: For AI-powered analysis

Each of these services has its own privacy policy, and we encourage you to review them.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: support@twowolves.ai
Website: https://twowolves.ai